9.1 Where a claim of defect or damage is made it is the responsibility of the Buyer to return the goods to the Seller. The cost of returning the goods shall be refunded along with the costs of the product or alternatively the Buyer will be entitled to a replacement product and a refund of the cost of returning the goods.

9.2 Goods that have been incorrectly ordered will only be accepted for return with our prior approval and subject to the payment by you of all carriage costs and any charge in accordance with Term 10.7. It is the responsibility of the Buyer to return the goods to the Seller.

9.3 All Special Order Goods are made to order and are non-refundable and non-returnable once the Order is placed.

9.3 Returned Goods will only be accepted if they are: in the same condition as when they were delivered and they are correctly packed in the original packaging with the manuals, returned with the necessary proof of delivery and purchase, and have not been used.

9.4 Goods may not be returned without a Goods Return Authorisation Number and return address which can be obtained from us by contacting us via telephone or email.

9.5 Goods to be returned must clearly show the order number and Goods Return Authorisation Number obtained from the Seller within the packaging.

9.6 Where the returned goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage and any carriage costs.

10. Cancellations

Consumer

10.1 If the Buyer is a Consumer, the Buyer has a legal right to cancel the Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 10.3. This means that during the relevant period if the Buyer changes their mind or for any other reason decides they do not want to keep the Goods, the Buyer can notify the Seller of its decision to cancel the Contract and receive a refund. Advice about the Buyer’s legal right to cancel the Contract under these regulations is available from local Citizens’ Advice Bureaux or Trading Standards offices.

10.2 However, this cancellation right does not apply in the case of any Special Order made-to-measure, custom-made, bespoke, or made to order Goods; All Special Order Goods are made to order and are non-refundable once the Order is placed.

10.3 The Buyer’s legal right to cancel a Contract starts from the date the Contract is formed which is when payment has been taken for the Goods and the Seller sends an order confirmation email. The right to cancel the Contract ends 14 days from the day the Buyer receives the Goods. 

10.4 To cancel a Contract, the Buyer must contact the Seller in writing by sending an e-mail . The Buyer may wish to keep a copy of the cancellation notification for their records.

10.5 The Buyer will receive a full refund of the price paid for the STANDARD GOODS. THE BUYER IS RESPONSIBLE FOR ANY DELIVERY CHARGES THE SELLER WILL NOT BE LIABLE TO REFUND THESE TO THE BUYER. The Seller will process the refund due to the Buyer as soon as possible and, in any case, within 30 calendar days of the day on which the Buyer gave the Seller notice of cancellation.

10.6 If the Buyer requires cancellation of the order this will only be accepted at the sole discretion of the Seller. Acceptance by the Seller of any cancellation by the Buyer will only be binding upon the Seller if it is made in writing.

10.7 We reserve the right to make a restocking charge of 25% of the value of the Goods. if the goods are unopened and with the original packaging.  If there is no packaging then up to 50% of the value of the Goods for restocking can be charged.

Business Customers

10.8 For business customers and Public Sector Bodies, if the order is cancelled (for any reason) the Buyer will be liable for any costs (both direct and consequential) incurred or committed to by the Seller.

10.9 If the Buyer cancels the Contract they must return the Goods as soon as possible and must maintain the Goods in the state and condition as when delivered to them.